How Can We Help?
Owned and operated by CIDOLEM RECORDS LLC, our team is ready to help with saunas, e-bikes, scooters, and more.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free shipping on orders over $100 in the lower 48 Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier link. You can use that link to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on the return process and any conditions that may apply, please see our Return Policy page.
Can I exchange a product for a different model?
If you would like to swap your purchase for a different model or size, contact our team within the return window. We will walk you through the exchange process and help you find the right fit.
What should I know before choosing a sauna?
Consider the available space in your home or yard, whether you prefer an infrared or barrel-style sauna, and how many people will use it at once. Our team can help you compare heating types, wood materials, and dimensions to find the right match.
How do I choose between an electric bike and an electric scooter?
Electric bikes are well suited for longer rides, commuting, and varied terrain, while electric scooters offer a compact option for shorter trips and easy storage. Think about your typical distance, riding surface, and portability needs when deciding.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Timely Responses
Our support team aims to reply to every inquiry within one business day.
Secure and Private
Your personal information is protected with industry-standard encryption at every step.
Built to Last
We select saunas, e-bikes, and scooters designed for lasting durability and real-world performance.
30-Day Returns
Not the right fit? Our return window gives you confidence to shop with peace of mind.
